9-1-1 Reality Simulators
“THE CLOSEST THING TO CALL TAKING
AND RADIO DISPATCH YOU CAN GET”
This quote from a dispatcher teaching a CTE course. Multiple Students Config Ideas!
CREATE YOUR 9-1-1- LAB TODAY WITH
PERKINS GRANTS
A proud team of 9-1-1 professional educators created 9-1-1 Reality to be a plug and teach 9-1-1 call taking
and radio dispatch console for your grads to gain skills and confidence.
9-1-1 Reality BASIC Simulator - No Internet
$17,895
- Most affordable, no internet for easy setup and transport.
- Include ‘Call Taking Guides’ – leading learners through any police, fire or EMS calls with pre-arrival basics.
- Detailed documentation: audio recordings, call logs, and teacher real time notes evaluating the student.
- Supports multiple trainee stations for team-based exercises – up to 10 student stations easily added.
9-1-1 Reality PLUS Text + Mapping
$21,950
- No IT needed – a standalone secure router.
- Full teacher and student training videos or anytime online.
- Training accountability portfolio for lab sessions.
- Your map, call types, and responses prior to shipping.
- State-of-the-art equipment with full year warranty.
- Supports multiple trainee stations for team-based exercises – up to 10 student stations easily added.
9-1-1 Reality Pro-Comm – On AIR Radio
$25,950
- Realistic, continuous radio communications in the background – Active Shooter and your radio for ‘radio ear’.
- Includes Call Guides, Portfolio, Text to 9-1-1 auto responses for building skills needed at 9-1-1.
- Detailed documentation: audio recordings, call logs, and the Instructor’s real-time observation notes.
- Supports multiple trainee stations for team-based exercises up to ten student stations.
BEST FEATURES? PLUG and TEACH.
Like setting up your home computer. No need to pay for installation.
No ongoing yearly costs!
SIMULATION IS NOT NEW, JUST OVERDUE
Police have the firing range, ems rubber dummies, fire burn houses,
communications 9-1-1 Reality.
Recreate the Comm
Center Setting
Your grads will have great advantage in hiring for an in demand high paying career.
Create Your New Public Safety Program Today
Perkins Grants, state grants can be used for 9-1-1 Reality.
We Will Be On Your Team Every Step of the Way
We offer experience, dedication and support for our schools and academies.
Simulator Q&A
Whether you’re exploring how our simulators integrate with your systems or wondering about setup and security, we’ve got the answers. Our goal? Make sure you’re fully informed, comfortable, and ready to create the most popular course at your school!
We are with you 100% with office staff who answer the phone and emails directly and take customer care very serious.
Still Have Questions? Let’s Talk!
Contact us to speak with a product expert or request a quote.
Curious IT wants to know. Is 9-1-1 Reality an 'appliance? What does that mean?
Yes. What “computer system as an appliance” means. An appliance is a system that is:
- Pre-configured
- Purpose-built for a specific function
- Not intended to be modified much by the end user
- “Plug-and-play” from the operator’s perspective
A computer that behaves like a tool, not like a customizable workstation.
- The simulator is delivered as a complete, self-contained system
- It runs a specific application (911 simulation) without needing custom setup
- Users (trainers/teachers) don’t manage the underlying OS, configs, etc.
- It’s treated operationally like equipment, not IT infrastructure
|
Type
|
Description
|
|---|---|
|
General computer system
|
Flexible, user-managed (install apps, configure, troubleshoot)
|
|
Appliance
|
Locked-down, purpose-built, minimal user intervention
|
Can we use our own computers and just load the software?
No – short answer. The 9-1-1 Reality Simulator software is customized, configured and thoroughly tested prior to delivery. Imagine the Windows and Network settings needed to allow the complex system of multiple phone lines, multiple radio channels, recording studio, sound effects, text to 9-1-1 and the list goes on. We also use the latest state of the art equipment with the exact requirements we need.
Do you come out and set them up?
No, and Yes. Not required, not needed, but yes we can assist in the installation in the event you have multiple students. Most agencies appreciate the ability for ‘plug and train’ setup on their own timing and personnel. You have very clear setup videos and 100% phone or online support. The router is pre-programmed with security whitelisted only for mapping.
Can the stations work with our CAD program?
Common question. A coalition of 9-1-1 professional trainers and educators designed the CAD card on the simulator. We recognized there are many CAD systems, yet we created an entry common muscle memory using a ‘training CAD’. Using this simplified CAD card does wonders introducing and understanding a more complex CAD system.
Can we use our own headsets for the stations?
Sure. Our headsets are pretty amazing though.
What does the warranty cover?
The warranty is for the equipment; computer, monitors and accessories. The software is warranted for the life of the computer.
Is there a yearly fee for upkeep and do I have to pay for upgrades?
No fees at all, you own this great hard working reliable training tool. We have systems still working for the last fifteen years. If we have a required ‘update’, such as some nasty change in Windows, we can work on your station remote. If we have a significant ‘upgrade’, we will offer this to you for minimal cost. Upgrades are never required.
What is included in the 9-1-1 Academy $249 per seat?
$249 is the complete cost one student seat in the Academy.
Embedded Ten Unit Textbook The Emergency Communications Manual
Final NECC National Certification Exam
Seat In Our 10 Unit 9-1-1 Online Course
Can our teachers get certified to teach this course?
Yes, teachers can be NECC Certified. Teacher NECC Certification is only mandatory to issue NECC Certification to Students. NECC Certification is not mandatory to teach the course. NECC certification for teachers is the same final exam for the students. Teachers also agree to a skills exam assessment on a simulator.
How many hours or semesters is this 10 unit course?
We would love to say, “How many hours are the criminal justice, EMT or Firefighter career course?” Use those as a guideline. However, unfortunately, traditionally, it has been considered a 40-hour APCO, NENA ‘introduction’ course is adequate for entry-level 9-1-1 career education. We recommend 180 hours, two semesters minimum.
Where was this 10 unit 9-1-1 Academy created?
A vocational college dean, and an advisory board of 9-1-1 professional trainers using a DACUM process to determine the areas of study needed, the core competencies and skills needed. The result was ten units of study and curriculum certification from Professional Testing Corporation (NENA ENP).
