About Us
CELEBRATING 35 YEARS OF SERVICE TO 9-1-1 and career education
Our parent website for the 9-1-1 industry is www.911Trainer.com.
Our 9-1-1 Academy and NECC Certification websites.
PROFESSIONAL PRIDE, INC
PO Box 1090 Sumner WA 98390
P: 253-435-0911
E: Support@911trainer.com
All products on this website are Sole Source.
RETURN REFUND POLICY If you wish to return 9-1-1 Reality Simulators or the 9-1-1 Emergency Communications Textbook, you are required to contact us by phone for a return authorization within 5 days of delivery. The item must be returned in the original boxes, unused and will require a 15% restock fee. Unauthorzed returns are not accepted.
Our Story
From a Hiring Crisis to a National Movement in 9-1-1 Training
Want to Know More? Let’s Talk!
Contact us to speak with a product expert or request a quote.
About Perkins V Grants
Perkins grants are used to purchase 9-1-1 Reality Simulators for career education. Here is the information.
The Strengthening Career and Technical Education for the 21st Century Act (Perkins V) was signed into law by President Trump on July 31, 2018. This bipartisan measure reauthorized the Carl D. Perkins Career and Technical Education Act of 2006 (Perkins IV) and continued Congress’ commitment in providing nearly $1.4 billion annually for career and technical education (CTE) programs for our nation’s youth and adults.
How Perkins V Is Used in EMS, Healthcare, and Public Safety Training
Perkins V is widely used to support health sciences and public safety career pathways, including:
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EMS / paramedic programs
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Fire science
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Law enforcement academies
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Emergency management
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9-1-1 Career Training
These fields fall under the federal Health Science and Law, Public Safety, Corrections & Security career clusters.
Postsecondary education
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Community colleges
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Technical colleges
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Public two-year institutions
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Some public workforce training providers connected to colleges
For More Information please visit : Perkins V | Office of Career, Technical, and Adult Education
Our Mission Today
Our mission is to serve 9‑1‑1 and career education by being resourceful, creating solid products, offering reliable software, and designing state-of-the-art simulators. We work hand-in-hand with educators and public safety agencies to build pathways from the classroom to real-world career training program.
We believe every community deserves a competent 9‑1‑1 team—and we’re here to help build it.
Our Vision
To become the nation’s most trusted partner in emergency communication training, transforming how 9-1-1 professionals are prepared, evaluated, and empowered.
Our Mission
To help 9-1-1 professionals succeed when seconds count. We believe high-performance emergency response starts with high-quality training.
Simulator Q&A
We are with Whether you’re exploring how our simulators integrate with your systems or wondering about setup and security, we’ve got the answers. Our goal? Make sure you’re fully informed, comfortable, and ready to create the most popular course at your school you 100% with office staff who answer the phone and emails directly and take customer care very serious.
Still Have Questions? Let’s Talk!
Contact us to speak with a product expert or request a quote.
Does the simulator have security, does it go online?
The simulator has a router with security. The only reason to go online is for mapping. None of the stations use wifi as they are hardwired stand alone systems.
Can we use our own computers and just load the software?
No – short answer. The 9-1-1 Reality Simulator software is customized, configured and thoroughly tested prior to delivery. Imagine the Windows and Network settings needed to allow the complex system of multiple phone lines, multiple radio channels, recording studio, sound effects, text to 9-1-1 and the list goes on. We also use the latest state of the art equipment with the exact requirements we need.
Do you come out and set them up?
No, and Yes. Not required, not needed, but yes we can assist in the installation in the event you have multiple students. Most agencies appreciate the ability for ‘plug and train’ setup on their own timing and personnel. You have very clear setup videos and 100% phone or online support. The router is pre-programmed with security whitelisted only for mapping.
Can the stations work with our CAD program?
Common question. A coalition of 9-1-1 professional trainers and educators designed the CAD card on the simulator. We recognized there are many CAD systems, yet we created an entry common muscle memory using a ‘training CAD’. Using this simplified CAD card does wonders introducing and understanding a more complex CAD system.
Can we use our own headsets for the stations?
Sure. Our headsets are pretty amazing though.
What does the warranty cover?
The warranty is for the equipment; computer, monitors and accessories. The software is warranted for the life of the computer.
Is there a yearly fee for upkeep and do I have to pay for upgrades?
No fees at all, you own this great hard working reliable training tool. We have systems still working for the last fifteen years. If we have a required ‘update’, such as some nasty change in Windows, we can work on your station remote. If we have a significant ‘upgrade’, we will offer this to you for minimal cost. Upgrades are never required.
What is included in the 9-1-1 Academy $249 per seat?
$249 is the complete cost one student seat in the Academy.
Embedded Ten Unit Textbook The Emergency Communications Manual
Final NECC National Certification Exam
Seat In Our 10 Unit 9-1-1 Online Course
Can our teachers get certified to teach this course?
Yes, teachers can be NECC Certified. Teacher NECC Certification is only mandatory to issue NECC Certification to Students. NECC Certification is not mandatory to teach the course. NECC certification for teachers is the same final exam for the students. Teachers also agree to a skills exam assessment on a simulator.
How many hours or semesters is this 10 unit course?
We would love to say, “How many hours are the criminal justice, EMT or Firefighter career course?” Use those as a guideline. However, unfortunately, traditionally, it has been considered a 40-hour APCO, NENA ‘introduction’ course is adequate for entry-level 9-1-1 career education. We recommend 180 hours, two semesters minimum.
Where was this 10 unit 9-1-1 Academy created?
A vocational college dean, and an advisory board of 9-1-1 professional trainers using a DACUM process to determine the areas of study needed, the core competencies and skills needed. The result was ten units of study and curriculum certification from Professional Testing Corporation (NENA ENP).
