{"id":59,"date":"2025-06-15T01:23:45","date_gmt":"2025-06-15T01:23:45","guid":{"rendered":"https:\/\/911career.agencypartnerinteractive.com\/?page_id=59"},"modified":"2026-03-12T21:06:51","modified_gmt":"2026-03-12T21:06:51","slug":"about-us","status":"publish","type":"page","link":"https:\/\/911career.agencypartnerinteractive.com\/?page_id=59","title":{"rendered":"About Us"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section full_width=&#8221;stretch_row&#8221; el_class=&#8221;secAbout&#8221; css=&#8221;.vc_custom_1749950396898{padding-top: 80px !important;padding-bottom: 60px !important;}&#8221;][vc_row el_class=&#8221;bg_row&#8221; css=&#8221;.vc_custom_1756600520182{padding-top: 56px !important;padding-right: 132px !important;padding-bottom: 40px !important;padding-left: 113px !important;background-image: url(https:\/\/911career.agencypartnerinteractive.com\/wp-content\/uploads\/2025\/08\/Rectangle-48.png?id=6930) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_column css=&#8221;.vc_custom_1750117904286{padding-top: 0px !important;}&#8221;][vc_row_inner css=&#8221;.vc_custom_1749950929341{margin-bottom: 30px !important;border-bottom-width: 1px !important;padding-bottom: 40px !important;border-bottom-style: solid !important;border-color: #FFFFFF33 !important;}&#8221;][vc_column_inner width=&#8221;7\/12&#8243;][vc_custom_heading text=&#8221;About Us&#8221; font_container=&#8221;tag:h5|font_size:16px|text_align:left|color:%23DDE1E6|line_height:18px&#8221; use_theme_fonts=&#8221;yes&#8221; css=&#8221;.vc_custom_1749951684190{margin-top: 0px !important;margin-bottom: 20px !important;}&#8221; el_class=&#8221;tag_head&#8221;][vc_custom_heading text=&#8221;CELEBRATING 35 YEARS OF SERVICE TO 9-1-1 and career education&#8221; font_container=&#8221;tag:h2|font_size:54px|text_align:left|color:%23FFFFFF|line_height:72px&#8221; use_theme_fonts=&#8221;yes&#8221; css=&#8221;.vc_custom_1756600552467{margin-top: 0px !important;margin-bottom: 20px !important;padding-bottom: 0px !important;}&#8221; el_class=&#8221;ft_anton text-uppercase&#8221;][vc_column_text css=&#8221;.vc_custom_1758148951685{margin-bottom: 0px !important;}&#8221; el_class=&#8221;ft-18 clr-white&#8221;]Our parent website for the 9-1-1 industry is <span style=\"color: #ffffff;\"><a style=\"color: #ffffff;\" href=\"#\">www.911Trainer.com<\/a><\/span>.<br \/>\nOur 9-1-1 Academy and NECC Certification websites.[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;5\/12&#8243;][vc_single_image image=&#8221;6933&#8243; img_size=&#8221;full&#8221; alignment=&#8221;right&#8221; css=&#8221;.vc_custom_1756600707243{margin-bottom: 0px !important;}&#8221;][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner width=&#8221;7\/12&#8243;][vc_custom_heading text=&#8221;PROFESSIONAL PRIDE, INC<br \/>\nPO Box 1090 Sumner WA 98390&#8243; font_container=&#8221;tag:h4|font_size:14px|text_align:left|color:%23FFFFFF|line_height:24px&#8221; use_theme_fonts=&#8221;yes&#8221; css=&#8221;.vc_custom_1750460631726{margin-top: 0px !important;margin-bottom: 0px !important;padding-bottom: 0px !important;}&#8221; el_class=&#8221;link_color&#8221;][vc_custom_heading text=&#8221;P: 253-435-0911&#8243; font_container=&#8221;tag:h4|font_size:14px|text_align:left|color:%23FFFFFF|line_height:24px&#8221; use_theme_fonts=&#8221;yes&#8221; css=&#8221;.vc_custom_1750460673676{margin-top: 0px !important;margin-bottom: 0px !important;padding-bottom: 0px !important;}&#8221; el_class=&#8221;link_color&#8221; link=&#8221;url:tel%3A(2354350911)&#8221;][vc_custom_heading text=&#8221;E: Support@911trainer.com&#8221; font_container=&#8221;tag:h4|font_size:14px|text_align:left|color:%23FFFFFF|line_height:24px&#8221; use_theme_fonts=&#8221;yes&#8221; css=&#8221;.vc_custom_1750460737152{margin-top: 0px !important;margin-bottom: 12px !important;padding-bottom: 0px !important;}&#8221; el_class=&#8221;link_color&#8221; link=&#8221;url:mailto%3A(support%40911trainer.com)&#8221;][vc_custom_heading text=&#8221;&#8221; font_container=&#8221;tag:p|font_size:14px|text_align:left|color:%23FFFFFF|line_height:24px&#8221; use_theme_fonts=&#8221;yes&#8221; css=&#8221;.vc_custom_1767974178243{margin-top: 0px !important;margin-bottom: 12px !important;padding-bottom: 0px !important;}&#8221;][vc_custom_heading text=&#8221;All products on this website are Sole Source.&#8221; font_container=&#8221;tag:p|font_size:14px|text_align:left|color:%23FFFFFF|line_height:24px&#8221; use_theme_fonts=&#8221;yes&#8221; css=&#8221;.vc_custom_1749949582773{margin-top: 0px !important;margin-bottom: 12px !important;padding-bottom: 0px !important;}&#8221;][vc_column_text css=&#8221;.vc_custom_1767974029676{margin-bottom: 12px !important;}&#8221; el_class=&#8221;col_2_list&#8221;][\/vc_column_text][vc_custom_heading text=&#8221;RETURN REFUND POLICY If you wish to return 9-1-1 Reality Simulators or the 9-1-1 Emergency Communications Textbook, you are required to contact us by phone for a return authorization within 5 days of delivery. The item must be returned in the original boxes, unused and will require a 15% restock fee. Unauthorzed returns are not accepted.&#8221; font_container=&#8221;tag:p|font_size:14px|text_align:left|color:%23FFFFFF|line_height:24px&#8221; use_theme_fonts=&#8221;yes&#8221; css=&#8221;.vc_custom_1756600650764{margin-top: 0px !important;margin-bottom: 0px !important;padding-bottom: 0px !important;}&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;5\/12&#8243;][vc_single_image image=&#8221;6932&#8243; img_size=&#8221;full&#8221; alignment=&#8221;right&#8221; css=&#8221;.vc_custom_1756600676018{margin-bottom: 0px !important;}&#8221;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8221;stretch_row&#8221; el_class=&#8221;secStory&#8221; css=&#8221;.vc_custom_1749951190738{padding-top: 60px !important;padding-bottom: 90px !important;}&#8221;][vc_row][vc_column width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1750003756664{padding-right: 100px !important;}&#8221;][vc_custom_heading text=&#8221;Our Story&#8221; font_container=&#8221;tag:h5|font_size:16px|text_align:left|color:%23CF5625|line_height:18px&#8221; use_theme_fonts=&#8221;yes&#8221; css=&#8221;.vc_custom_1750003393269{margin-top: 0px !important;margin-bottom: 20px !important;}&#8221; el_class=&#8221;tag_head&#8221;][vc_custom_heading text=&#8221;From a Hiring Crisis to a National Movement in 9-1-1 Training&#8221; font_container=&#8221;tag:h2|font_size:54px|text_align:left|color:%23000000|line_height:72px&#8221; use_theme_fonts=&#8221;yes&#8221; css=&#8221;.vc_custom_1749951061683{margin-top: 0px !important;margin-bottom: 20px !important;padding-bottom: 0px !important;}&#8221; el_class=&#8221;ft_anton text-uppercase&#8221;][vc_custom_heading text=&#8221;Want to Know More? <b>Let\u2019s Talk!<\/b>&#8221; font_container=&#8221;tag:h3|font_size:28px|text_align:left|color:%23000000|line_height:32px&#8221; use_theme_fonts=&#8221;yes&#8221; css=&#8221;.vc_custom_1756600751032{margin-top: 0px !important;margin-bottom: 12px !important;padding-bottom: 0px !important;}&#8221; el_class=&#8221;ft_anton txt_color&#8221;][vc_column_text css=&#8221;.vc_custom_1757369449932{margin-bottom: 30px !important;}&#8221; el_class=&#8221;ft-18&#8243;]Contact us to speak with a product expert or request a quote.[\/vc_column_text][vc_btn title=&#8221;Contact Us&#8221; css=&#8221;.vc_custom_1750460224400{margin-bottom: 0px !important;}&#8221; el_class=&#8221;btn-custom&#8221; link=&#8221;url:https%3A%2F%2F911career.agencypartnerinteractive.com%2Fcontact-us&#8221;][vc_custom_heading text=&#8221;About Perkins V Grants&#8221; font_container=&#8221;tag:h3|font_size:28px|text_align:left|color:%23000000|line_height:32px&#8221; use_theme_fonts=&#8221;yes&#8221; css=&#8221;.vc_custom_1772618412973{margin-top: 50px !important;margin-bottom: 12px !important;padding-bottom: 0px !important;}&#8221; el_class=&#8221;ft_anton txt_color&#8221;][vc_column_text css=&#8221;.vc_custom_1773349243512{margin-bottom: 30px !important;}&#8221; el_class=&#8221;ft-18&#8243;]Perkins grants are used to purchase 9-1-1 Reality Simulators for career education.\u00a0 Here is the information.<\/p>\n<p>The Strengthening Career and Technical Education for the 21st Century Act (Perkins V) was signed into law by President Trump on July 31, 2018. This bipartisan measure reauthorized the Carl D. Perkins Career and Technical Education Act of 2006 (Perkins IV) and continued Congress\u2019 commitment in providing nearly $1.4 billion annually for career and technical education (CTE) programs for our nation\u2019s youth and adults.<\/p>\n<p class=\"western\" align=\"left\">How Perkins V Is Used in EMS, Healthcare, and Public Safety Training<\/p>\n<p class=\"western\" align=\"left\">Perkins V is widely used to support health sciences and public safety career pathways, including:<\/p>\n<ul>\n<li>\n<p class=\"western\" align=\"left\">EMS \/ paramedic programs<\/p>\n<\/li>\n<li>\n<p class=\"western\" align=\"left\">Fire science<\/p>\n<\/li>\n<li>\n<p class=\"western\" align=\"left\">Law enforcement academies<\/p>\n<\/li>\n<li>\n<p class=\"western\" align=\"left\">Emergency management<\/p>\n<\/li>\n<li>\n<p class=\"western\" align=\"left\">9-1-1 Career Training<\/p>\n<\/li>\n<\/ul>\n<p class=\"western\" align=\"left\">These fields fall under the federal Health Science and Law, Public Safety, Corrections &amp; Security career clusters.<\/p>\n<h3 class=\"western\" align=\"left\">Postsecondary education<\/h3>\n<ul>\n<li>\n<p class=\"western\" align=\"left\">Community colleges<\/p>\n<\/li>\n<li>\n<p class=\"western\" align=\"left\">Technical colleges<\/p>\n<\/li>\n<li>\n<p class=\"western\" align=\"left\">Public two-year institutions<\/p>\n<\/li>\n<li>\n<p class=\"western\" align=\"left\">Some public workforce training providers connected to colleges<\/p>\n<\/li>\n<\/ul>\n<p>For More Information please visit : <a href=\"https:\/\/cte.ed.gov\/legislation\/perkins-v\" target=\"_blank\" rel=\"noopener\">Perkins V | Office of Career, Technical, and Adult Education<\/a>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1750003748949{padding-left: 100px !important;}&#8221;]<div class=\"aio-icon-component  vc_custom_1756600799600   style_1\"><div id=\"Info-box-wrap-5042\" class=\"aio-icon-box default-icon\" style=\"\"  ><div class=\"aio-icon-header\" ><h4 class=\"aio-icon-title ult-responsive\"  data-ultimate-target='#Info-box-wrap-5042 .aio-icon-title'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}'  style=\"\">A Crisis Sparks a Calling<\/h4><\/div> <!-- header --><div class=\"aio-icon-description ult-responsive\"  data-ultimate-target='#Info-box-wrap-5042 .aio-icon-description'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}'  style=\"\">Over 35 years ago, Sue Pivetta, a Supervisor at a multi-jurisdictional 9\u20111\u20111 Comm Center, faced a growing crisis: hiring was failing. Her center lost seven trained professionals while only managing to hire five.<\/p>\n<p>At dinner one night, someone asked:<\/p>\n<p><strong>&#8220;Why isn\u2019t there a vocational program for 9\u20111\u20111 like there is for law enforcement or EMS?&#8221;<\/strong><\/p>\n<p>That question became the spark that started it all.<\/div> <!-- description --><\/div> <!-- aio-icon-box --><\/div> <!-- aio-icon-component --><div class=\"aio-icon-component  vc_custom_1757093192900   style_1\"><div id=\"Info-box-wrap-5030\" class=\"aio-icon-box default-icon\" style=\"\"  ><div class=\"aio-icon-header\" ><h4 class=\"aio-icon-title ult-responsive\"  data-ultimate-target='#Info-box-wrap-5030 .aio-icon-title'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}'  style=\"\">The First 9\u20111\u20111 Vocational Course<\/h4><\/div> <!-- header --><div class=\"aio-icon-description ult-responsive\"  data-ultimate-target='#Info-box-wrap-5030 .aio-icon-description'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}'  style=\"\"><strong>Sue took immediate action<\/strong>. Collaborating with Renton Technical College and an advisory board of 9\u20111\u20111 professionals in the Seattle area, they built the first-ever vocational course for emergency communications.<\/p>\n<p>Using the DACUM (Developing A Curriculum) method, they outlined ten core study units that became the foundation of structured 9\u20111\u20111 education in the U.S.<\/div> <!-- description --><\/div> <!-- aio-icon-box --><\/div> <!-- aio-icon-component --><div class=\"aio-icon-component  vc_custom_1757093239733   style_1\"><div id=\"Info-box-wrap-6325\" class=\"aio-icon-box default-icon\" style=\"\"  ><div class=\"aio-icon-header\" ><h4 class=\"aio-icon-title ult-responsive\"  data-ultimate-target='#Info-box-wrap-6325 .aio-icon-title'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}'  style=\"\">Innovation in Real-World Training<\/h4><\/div> <!-- header --><div class=\"aio-icon-description ult-responsive\"  data-ultimate-target='#Info-box-wrap-6325 .aio-icon-description'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}'  style=\"\"><strong>To bring realism into the classroom<\/strong>, Sue introduced hands-on training labs. Partnering with two Comm Center techs and Washington State Patrol, they created simulated call-taking stations using real Comm Center Consoles, modified CAD tools, and an old reel-to-reel recorder.<\/p>\n<p>The concept worked\u2014students trained in the lab, building the skills needed for live emergency situations. Students attended a 520-hour course and were hired at local 9-1-1 agencies, life flight, alarm companies, and parks departments.<\/div> <!-- description --><\/div> <!-- aio-icon-box --><\/div> <!-- aio-icon-component --><div class=\"aio-icon-component  vc_custom_1757093313190   style_1\"><div id=\"Info-box-wrap-9305\" class=\"aio-icon-box default-icon\" style=\"\"  ><div class=\"aio-icon-header\" ><h4 class=\"aio-icon-title ult-responsive\"  data-ultimate-target='#Info-box-wrap-9305 .aio-icon-title'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}'  style=\"\">Birth of the 9\u20111\u20111 Reality Simulator<\/h4><\/div> <!-- header --><div class=\"aio-icon-description ult-responsive\"  data-ultimate-target='#Info-box-wrap-9305 .aio-icon-description'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}'  style=\"\">At a national APCO conference, Sue connected with Adacel, an international expert in flight simulators.<strong>\u00a0<\/strong><strong>Together, they created 9-1-1 Reality Simulators<\/strong> &#8211; the first of its kind, designed specifically for an in-demand, high-paying, exciting career in 9-1-1.<\/p>\n<p>This game-changing platform enabled instructors to simulate 9-1-1 calls, providing safe, hands-on learning experiences like never before.<\/div> <!-- description --><\/div> <!-- aio-icon-box --><\/div> <!-- aio-icon-component --><div class=\"aio-icon-component  vc_custom_1757093379469   style_1\"><div id=\"Info-box-wrap-9797\" class=\"aio-icon-box default-icon\" style=\"\"  ><div class=\"aio-icon-header\" ><h4 class=\"aio-icon-title ult-responsive\"  data-ultimate-target='#Info-box-wrap-9797 .aio-icon-title'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}'  style=\"\">National Certification and Expansion<\/h4><\/div> <!-- header --><div class=\"aio-icon-description ult-responsive\"  data-ultimate-target='#Info-box-wrap-9797 .aio-icon-description'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}'  style=\"\"><strong>With the rise of remote learning during COVID-19, Sue and her team launched:<\/strong><\/p>\n<ul>\n<li><span style=\"color: #000000;\"><a style=\"color: #000000;\" href=\"#\">911CareerTraining.com<\/a><\/span> \u2013 the home for 9-1-1 education<\/li>\n<li><span style=\"color: #000000;\"><a style=\"color: #000000;\" href=\"#\">9-1-1Academy.com<\/a><\/span> \u2013 a full online course with textbook and certification<\/li>\n<li>NECC (National Emergency Communications Certification) \u2013 developed in partnership with the Professional Testing Corporation of New York<\/li>\n<\/ul>\n<p>Today, schools across the U.S. and Canada use these tools to prepare the next generation of dispatchers.<\/div> <!-- description --><\/div> <!-- aio-icon-box --><\/div> <!-- aio-icon-component -->[\/vc_column][\/vc_row][\/vc_section][vc_section el_class=&#8221;secMagzine&#8221; css=&#8221;.vc_custom_1756602030741{padding-top: 50px !important;padding-bottom: 50px !important;background-color: #F1F2F5 !important;}&#8221;][vc_row][vc_column][vc_custom_heading text=&#8221;Our Mission Today&#8221; font_container=&#8221;tag:h3|font_size:32px|text_align:center|color:%23000000|line_height:50px&#8221; use_theme_fonts=&#8221;yes&#8221; css=&#8221;.vc_custom_1756601792637{margin-top: 0px !important;margin-bottom: 30px !important;padding-bottom: 0px !important;}&#8221; el_class=&#8221;ft_anton text-uppercase&#8221;][vc_column_text css=&#8221;.vc_custom_1757369461732{margin-bottom: 0px !important;padding-right: 16% !important;padding-left: 16% !important;}&#8221; el_class=&#8221;ft-18&#8243;]<\/p>\n<p style=\"text-align: center;\">Our mission is to serve 9\u20111\u20111 and career education by being resourceful, creating solid products, offering reliable software, and designing state-of-the-art simulators. We work hand-in-hand with educators and public safety agencies to build pathways from the classroom to real-world career training program.<br \/>\nWe believe every community deserves a competent 9\u20111\u20111 team\u2014and we\u2019re here to help build it.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8221;stretch_row&#8221; el_class=&#8221;secMission&#8221; css=&#8221;.vc_custom_1750005473488{padding-top: 120px !important;padding-bottom: 120px !important;}&#8221;][vc_row equal_height=&#8221;yes&#8221;][vc_column width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1750005463674{padding-right: 140px !important;}&#8221;][vc_single_image image=&#8221;6934&#8243; img_size=&#8221;full&#8221; css=&#8221;.vc_custom_1756601370524{margin-bottom: 40px !important;}&#8221;][vc_custom_heading text=&#8221;Our Vision&#8221; font_container=&#8221;tag:h2|font_size:54px|text_align:left|color:%23000000|line_height:72px&#8221; use_theme_fonts=&#8221;yes&#8221; css=&#8221;.vc_custom_1750005347620{margin-top: 0px !important;margin-bottom: 30px !important;padding-bottom: 0px !important;}&#8221; el_class=&#8221;ft_anton text-uppercase&#8221;][vc_column_text css=&#8221;.vc_custom_1758148887809{margin-bottom: 0px !important;}&#8221; el_class=&#8221;ft-18&#8243;]<strong><span style=\"color: #000000;\">To become the nation\u2019s most trusted partner in emergency communication training,<\/span><\/strong> transforming how 9-1-1 professionals are prepared, evaluated, and empowered.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1750006231396{border-left-width: 1px !important;padding-top: 0px !important;padding-left: 140px !important;border-left-style: solid !important;border-color: #E2E2E2 !important;}&#8221;][vc_single_image image=&#8221;6935&#8243; img_size=&#8221;full&#8221; css=&#8221;.vc_custom_1756601420021{margin-bottom: 40px !important;}&#8221;][vc_custom_heading text=&#8221;Our Mission&#8221; font_container=&#8221;tag:h2|font_size:54px|text_align:left|color:%23000000|line_height:72px&#8221; use_theme_fonts=&#8221;yes&#8221; css=&#8221;.vc_custom_1750005360686{margin-top: 0px !important;margin-bottom: 30px !important;padding-bottom: 0px !important;}&#8221; el_class=&#8221;ft_anton text-uppercase&#8221;][vc_column_text css=&#8221;.vc_custom_1758148901850{margin-bottom: 0px !important;}&#8221; el_class=&#8221;ft-18&#8243;]<span style=\"color: #000000;\"><strong>To help 9-1-1 professionals succeed when seconds count.<\/strong><\/span> We believe high-performance emergency response starts with high-quality training.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8221;stretch_row&#8221; el_class=&#8221;secPeople&#8221; css=&#8221;.vc_custom_1756601855541{padding-top: 120px !important;padding-bottom: 120px !important;background-color: #F1F2F5 !important;}&#8221;][vc_row el_class=&#8221;secFaq&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_custom_heading text=&#8221;Simulator Q&amp;A&#8221; font_container=&#8221;tag:h2|font_size:54px|text_align:left|color:%23000000|line_height:72px&#8221; use_theme_fonts=&#8221;yes&#8221; css=&#8221;.vc_custom_1749943265293{margin-top: 0px !important;margin-bottom: 20px !important;padding-bottom: 0px !important;}&#8221; el_class=&#8221;ft_anton text-uppercase&#8221;][vc_column_text css=&#8221;.vc_custom_1756601893726{margin-bottom: 30px !important;}&#8221; el_class=&#8221;ft-18&#8243;]We are with Whether you&#8217;re exploring how our simulators integrate with your systems or wondering about setup and security, we&#8217;ve got the answers. Our goal? Make sure you&#8217;re fully informed, comfortable, and ready to create the most popular course at your school you 100% with office staff who answer the phone and emails directly and take customer care very serious.[\/vc_column_text][vc_custom_heading text=&#8221;Still Have Questions? <b>Let\u2019s Talk!<\/b>&#8221; font_container=&#8221;tag:h3|font_size:28px|text_align:left|color:%23000000|line_height:32px&#8221; use_theme_fonts=&#8221;yes&#8221; css=&#8221;.vc_custom_1749943779762{margin-top: 0px !important;margin-bottom: 12px !important;padding-bottom: 0px !important;}&#8221; el_class=&#8221;ft_anton txt_color&#8221;][vc_column_text css=&#8221;.vc_custom_1749943353504{margin-bottom: 30px !important;}&#8221; el_class=&#8221;ft-18&#8243;]Contact us to speak with a product expert or request a quote.[\/vc_column_text][vc_btn title=&#8221;Contact Us&#8221; css=&#8221;.vc_custom_1750460412524{margin-bottom: 0px !important;}&#8221; el_class=&#8221;btn-custom&#8221; link=&#8221;url:https%3A%2F%2F911career.agencypartnerinteractive.com%2Fcontact-us&#8221;][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_toggle title=&#8221;Does the simulator have security, does it go online?&#8221; open=&#8221;true&#8221; css=&#8221;&#8221;]The simulator has a router with security. The only reason to go online is for mapping. None of the stations use wifi as they are hardwired stand alone systems.[\/vc_toggle][vc_toggle title=&#8221;Can we use our own computers and just load the software?&#8221; css=&#8221;&#8221;]No &#8211; short answer.\u00a0 The 9-1-1 Reality Simulator software is customized, configured and thoroughly tested prior to delivery.\u00a0 Imagine the Windows and Network settings needed to allow the complex system of multiple phone lines, multiple radio channels, recording studio, sound effects, text to 9-1-1 and the list goes on.\u00a0\u00a0 We also use the latest state of the art equipment with the exact requirements we need.[\/vc_toggle][vc_toggle title=&#8221;Do you come out and set them up?&#8221; css=&#8221;&#8221;]No, and Yes.\u00a0 Not required, not needed, but yes we can assist in the installation in the event you have multiple students. Most agencies appreciate the ability for \u2018plug and train\u2019 setup on their own timing and personnel.\u00a0 You have very clear setup videos and 100% phone or online support.\u00a0 The router is pre-programmed with security whitelisted only for mapping.[\/vc_toggle][vc_toggle title=&#8221;Can the stations work with our CAD program?&#8221; css=&#8221;&#8221;]Common question.\u00a0 A coalition of 9-1-1 professional trainers and educators designed the CAD card on the simulator.\u00a0 We recognized there are many CAD systems, yet we created an entry common muscle memory using a \u2018training CAD\u2019.\u00a0 Using this simplified CAD card does wonders introducing and understanding a more complex CAD system.[\/vc_toggle][vc_toggle title=&#8221;Can we use our own headsets for the stations?&#8221; css=&#8221;&#8221;]Sure.\u00a0 Our headsets are pretty amazing though.[\/vc_toggle][vc_toggle title=&#8221;What does the warranty cover?&#8221; css=&#8221;&#8221;]The warranty is for the equipment; computer, monitors and accessories.\u00a0 The software is warranted for the life of the computer.[\/vc_toggle][vc_toggle title=&#8221;Is there a yearly fee for upkeep and do I have to pay for upgrades?&#8221; css=&#8221;&#8221;]No fees at all, you own this great hard working reliable training tool.\u00a0 We have systems still working for the last fifteen years. If we have a required \u2018update\u2019, such as some nasty change in Windows, we can work on your station remote.\u00a0 If we have a significant \u2018upgrade\u2019, we will offer this to you for minimal cost. Upgrades are never required.[\/vc_toggle][vc_toggle title=&#8221;What is included in the 9-1-1 Academy $249 per seat?&#8221; css=&#8221;&#8221;]$249 is the complete cost one student seat in the Academy.<br \/>\n<a href=\"https:\/\/911trainer.com\/product\/9-1-1-emergency-communications-textbook\/\" target=\"_blank\" rel=\"noopener\">Embedded Ten Unit Textbook The Emergency Communications Manual<\/a><br \/>\n<a href=\"https:\/\/911career.agencypartnerinteractive.com\/9-1-1-certification\/\" target=\"_blank\" rel=\"noopener\">Final NECC National Certification Exam<\/a><br \/>\n<a href=\"https:\/\/www.9-1-1academy.com\/\" target=\"_blank\" rel=\"noopener\">Seat In Our 10 Unit 9-1-1 Online Course<\/a>[\/vc_toggle][vc_toggle title=&#8221;Can our teachers get certified to teach this course?&#8221; css=&#8221;&#8221;]<span data-teams=\"true\">Yes, teachers can be <a id=\"menurakc\" class=\"fui-Link ___1q1shib f2hkw1w f3rmtva f1ewtqcl fyind8e f1k6fduh f1w7gpdv fk6fouc fjoy568 figsok6 f1s184ao f1mk8lai fnbmjn9 f1o700av f13mvf36 f1cmlufx f9n3di6 f1ids18y f1tx3yz7 f1deo86v f1eh06m1 f1iescvh fhgqx19 f1olyrje f1p93eir f1nev41a f1h8hb77 f1lqvz6u f10aw75t fsle3fq f17ae5zn\" title=\"https:\/\/nam12.safelinks.protection.outlook.com\/?url=https%3a%2f%2furldefense.proofpoint.com%2fv2%2furl%3fu%3dhttps-3a__911careertraining.com_9-2d1-2d1-2dcertification_%26d%3ddwmf-g%26c%3deugzstcatdllvimen8b7jxrwqof-v5a_cdpgnvfiimm%26r%3dg8bf1ufri_thoptho6a_lk98pizc0rjg6csg0ys29vm%26m%3dbmuh9dyjnfhcmtaq5rrh6v7uh-tv86mup91bpagjpbj4ms-e-yhepcivavli1mpe%26s%3deknes0bnnym40fxn8ckdsf6bn7u5qsj259rzk0dwbda%26e%3d&amp;data=05%7c02%7cosama.nasir%40agencypartner.com%7c673e61a18df640429baa08de74c0fca1%7c2c7323bc896e4e83890f846993cd22c7%7c0%7c0%7c639076569408146727%7cunknown%7ctwfpbgzsb3d8eyjfbxb0eu1hcgkionrydwusilyioiiwljaumdawmcisilaioijxaw4zmiisikfoijoitwfpbcisilduijoyfq%3d%3d%7c0%7c%7c%7c&amp;sdata=yfoxqubcjbbyaqya1s7lyffnzio6yk2l2dr1ruw%2bgse%3d&amp;reserved=0\" href=\"https:\/\/911career.agencypartnerinteractive.com\/9-1-1-certification\/\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\"Link NECC Certified\">NECC Certified<\/a>. Teacher NECC Certification is only mandatory to issue NECC Certification to Students.\u00a0 NECC Certification\u00a0is not mandatory to teach the course. NECC certification for teachers is the same final exam for the students.\u00a0 Teachers also agree to a skills exam assessment on a simulator.<\/span>[\/vc_toggle][vc_toggle title=&#8221;How many hours or semesters is this 10 unit course?&#8221; css=&#8221;&#8221;]We would love to say, &#8220;How many hours are the criminal justice, EMT or Firefighter career course?&#8221; Use those as a guideline. However, unfortunately, traditionally, it has been considered a 40-hour APCO, NENA &#8216;introduction&#8217; course is adequate for entry-level 9-1-1 career education. We recommend 180 hours, two semesters minimum.[\/vc_toggle][vc_toggle title=&#8221;Where was this 10 unit 9-1-1 Academy created?&#8221; css=&#8221;&#8221;]A vocational college dean, and an advisory board of 9-1-1 professional trainers using a DACUM process to determine the areas of study needed, the core competencies and skills needed. The result was ten units of study and curriculum certification from Professional Testing Corporation (NENA ENP).[\/vc_toggle][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section full_width=&#8221;stretch_row&#8221; el_class=&#8221;secAbout&#8221; css=&#8221;.vc_custom_1749950396898{padding-top: 80px !important;padding-bottom: 60px !important;}&#8221;][vc_row el_class=&#8221;bg_row&#8221; css=&#8221;.vc_custom_1756600520182{padding-top: 56px !important;padding-right: 132px !important;padding-bottom: 40px !important;padding-left: 113px !important;background-image: url(https:\/\/911career.agencypartnerinteractive.com\/wp-content\/uploads\/2025\/08\/Rectangle-48.png?id=6930) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_column css=&#8221;.vc_custom_1750117904286{padding-top: 0px !important;}&#8221;][vc_row_inner css=&#8221;.vc_custom_1749950929341{margin-bottom: 30px !important;border-bottom-width: 1px !important;padding-bottom: 40px !important;border-bottom-style: solid !important;border-color: #FFFFFF33 !important;}&#8221;][vc_column_inner width=&#8221;7\/12&#8243;][vc_custom_heading text=&#8221;About Us&#8221; font_container=&#8221;tag:h5|font_size:16px|text_align:left|color:%23DDE1E6|line_height:18px&#8221; use_theme_fonts=&#8221;yes&#8221; css=&#8221;.vc_custom_1749951684190{margin-top: 0px !important;margin-bottom: 20px !important;}&#8221; el_class=&#8221;tag_head&#8221;][vc_custom_heading text=&#8221;CELEBRATING 35 YEARS OF [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"fullwidth.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-59","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 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